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Your guide to solar accreditations

Feel assured – we’re accredited!

We pride ourselves on high quality everything – from the service you receive to the installation standards we’re known for. Our accreditations are the badges to prove it.

It can be daunting to take the first step in researching solar for your home, and with so many acronyms and logos out there, it’s hard to know what’s important and why. If you don’t yet know your MCS from your HIES, we’re here to help you feel more confident in the lingo that matters when it comes to solar. 

Our accreditations are from independent organisations who give us their official stamp of approval. This means they’ve looked at how we install solar systems and confirm we meet their high standards. We’re committed to providing you with the very best solar installation for your home, that’s our promise.

 

MCS logo represents that Glowb are accredited by MCS. MCS means your solar panels will be designed and installed by trusted and certified experts. As a customer, you’re protected.

Microgeneration Certification Scheme (MCS)

MCS is a mark of quality that certifies products, installers and installations to a certain standard. MCS membership demonstrates adherence to these recognised industry standards; highlighting quality, competency and compliance.

MCS logo represents that Glowb are accredited by MCS. MCS means your solar panels will be designed and installed by trusted and certified experts. As a customer, you’re protected.

Microgeneration Certification Scheme (MCS)

MCS is a mark of quality that certifies products, installers and installations to a certain standard. MCS membership demonstrates adherence to these recognised industry standards; highlighting quality, competency and compliance.

What does MCS mean for customers?

  • Your solar system is designed and installed by an MCS-accredited team – certified experts who have completed MCS technical qualifications
  • MCS standards set out best practices for both the solar installation, and the paperwork required to protect you after an install. This includes things like safe wiring designs, calculations of wind load, evaluating the strength of the roof, requirements for smoke alarms, suitable locations for inverters etc. MCS standards are designed to make sure that equipment we use meets good standards of performance and that the parts are installed safely and competently
  • Any installer that is MCS accredited has undergone a rigorous vetting process to demonstrate adherence to the MCS Standards – this can bring peace of mind to customers who are looking for a credible installer. To keep our certification, we’ll be audited again every year
  • MCS members are also required to become a member of a Consumer Code (e.g. Glowb is a member of HIES). The HIES scheme is designed to ensure all customers are ‘respected, protected and educated’ when it comes to the installation of home energy products. After your installation, we’ll submit the paperwork to MCS, and will provide you with an MCS certificate within 10 working days
  • Currently, MCS certification is a legal requirement to access the UK government’s Smart Export Guarantee (SEG) scheme. If your system isn’t MCS certified, your energy supplier doesn’t have to pay you for any unused energy exported back to the grid
  • For peace of mind, you can find an MCS certified installer by using MCS’s ‘find an installer’ search. Our certification number is NIC-600938 and our membership number is membership number GLO/A/1303

Which? Trusted Trader

Which? has been rigorously testing products and services for more than 60 years – they’re now assessing and endorsing local tradesmen and tradeswomen. Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.

Which? Trusted Trader

Which? has been rigorously testing products and services for more than 60 years – they’re now assessing and endorsing local tradesmen and tradeswomen. Which? Trusted Trader logo is a sign of reputation and trust; helping consumers choose the right trader for them and giving good traders the recognition they deserve.

What does Which? mean for customers?

  • Choosing a Which? Trusted Trader means you have extra piece of mind that, we’re up to scratch; we’ve passed a thorough assessment process carried out by the Which? trading standards professionals and we have their prestigious seal of approval
  • You’re in good hands when it comes to our financial health; Which? looked at our credit report to check we are financially healthy
  • You can be assured that our customers are who they say they are – some of them were were contacted for references
  • Being a Which? Trusted Trader means we’re generally in great shape – they have conducted a thorough examination of our business and administrative procedures to ensure we have your interests in mind
  • A Which? trading standards professional interviewed us face to face to fully understand all aspects of how we run our business and are happy that we’re fit for purpose
  • To give you more reassurance, we have pledged to abide to Which?’s terms and conditions and Code of Conduct, which gives you another layer or protection
  • Team up with Which? means you’ll have access to extra support when it comes to complaints. We agree to address any complaint. Complaints will be acknowledged within 28 days by either providing you with a resolution or a letter of deadlock – if you feel we haven’t met the standards of the scheme, you can call Which? directly on 02922 670030.
NICEIC logo represents that Glowb are approved contractors by the NICEIC. NICEIC means that Glowb technicians have Industry recognised training to install your solar panels.

The National Inspection Council for Electrical Installation Contracting (NICEIC)

NICEIC is the UK’s leading certification body for the electrical contracting industry and building services sector. They help you stay safe when it comes to your home electrical installations.

NICEIC logo represents that Glowb are approved contractors by the NICEIC. NICEIC means that Glowb technicians have Industry recognised training to install your solar panels.

The National Inspection Council for Electrical Installation Contracting (NICEIC)

NICEIC is the UK’s leading certification body for the electrical contracting industry and building services sector. They help you stay safe when it comes to your home electrical installations.

What does NICEIC mean for customers?

  • NICEIC regulates safety and quality of electrical work, and administers the MCS scheme
  • NICEIC makes sure that the installation work we undertake meets the standards expected to keep everyone safe
  • NICEIC makes sure that systems are in place to ensure Glowb is competent to undertake work that we’re contracted to complete
  • Glowb’s operating procedures and installation standards are assessed against the current MCS standards and the scheme requirements, making sure that we meet the highest technical and safety standards
  • NICEIC verifies that the correct equipment is used and correctly calibrated to make sure that work is measured and recorded accurately
  • You can find an NICEIC certified Tradesperson by using NICEIC’s ‘find a Tradesperson’ search. You’ll find us by searching for ‘Glowb LTD’
HIES logo represents that Glowb are accredited by HIES and our customers are protected by them.

Home Insulation and Energy Systems (HIES)

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Their promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

HIES logo represents that Glowb are accredited by HIES and our customers are protected by them.

Home Insulation and Energy Systems (HIES)

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Their promise is to ensure all consumers are respected, protected and educated on their home improvement journey.

What does HIES mean for our customers?

  • We follow the HIES Consumer Code, which is designed to ensure that consumers are dealt with professionally, courteously and sympathetically when it comes to their home improvements or energy installations
  • Having HIES protection automatically insures your installation, this means for example if your installer was to go out business, you’ll still have protection in place for:
    • deposit protection
    • stage payment protection
    • insurance backed guarantees
  • HIES provides alternative dispute resolution and access to The Ombudsman, giving you extra protection and support in the unlikely event that you ever have an issue with Glowb that we can’t resolve between us
The tsi approved code trading standards logo means that Glowb is a tsi standard approved business. As Glowb’s customer, you can be confident that we have a proven commitment to honest business and higher customer standards.

Chartered Trading Standards Institute (CTSI)

CTSI is one of the world’s longest-established organisations dedicated to the fields of Trading Standards and Consumer Protection. They have close association with the Trading Standards profession, promoting fair business practices, tackling rogue traders and, ultimately, protecting UK consumers.

The tsi approved code trading standards logo means that Glowb is a tsi standard approved business. As Glowb’s customer, you can be confident that we have a proven commitment to honest business and higher customer standards.

Chartered Trading Standards Institute (CTSI)

CTSI is one of the world’s longest-established organisations dedicated to the fields of Trading Standards and Consumer Protection. They have close association with the Trading Standards profession, promoting fair business practices, tackling rogue traders and, ultimately, protecting UK consumers.

What does CTSI mean for customers?

  • You can rely on us and trust us – we’ve been vetted by CTSI’s Code Sponsors – we’re committed to trading reliably, fairly and in a trustworthy manner
  • You’ll always receive clear terms and conditions from us. This means you know what you are buying – without hidden charges or other conditions that are not made clear before you buy
  • You’ll have access to a clear complaint procedure. You’ll have increased support in any complaints procedure, and if necessary, an Alternative Dispute Resolution (ADR) process that avoids legal costs
  • You’ll have access to their consumer rights advice via their website and telephone helpline
  • You can find CTSI approved businesses by using CTSI’s ‘Find a CTSI Approved Code business’ search

Energy Performance Validation Scheme (EPVS)

EPVS is a certification standard that validates the processes used by installers to ensure energy-saving, generating and/or storing calculations/estimates for home energy products are accurate and valid. They aim to protect consumers from receiving incorrect performance estimates and running costs by auditing the contractual paperwork to ensure it meets their certification standard.

Energy Performance Validation Scheme (EPVS)

EPVS is a certification standard that validates the processes used by installers to ensure energy-saving, generating and/or storing calculations/estimates for home energy products are accurate and valid. They aim to protect consumers from receiving incorrect performance estimates and running costs by auditing the contractual paperwork to ensure it meets their certification standard.

What does EPVS mean for customers?

  • All marketing materials that you receive from us have been independently audited, to ensure accuracy
  • The energy performance estimate in your proposal will be independently reviewed to ensure it meets industry standards and are accurate and valid
  • You’ll receive an EPVS certificate stating your installation is registered

Financial Conduct Authority (FCA)

The FCA regulates the conduct of nearly 50,000 businesses in the UK to ensure that the UK’s financial markets are honest, competitive and fair. They believe that financial markets must be honest, fair and effective so consumers get a fair deal. They work to ensure that these markets work well for individuals, for businesses and for the economy as a whole.

Financial Conduct Authority (FCA)

The FCA regulates the conduct of nearly 50,000 businesses in the UK to ensure that the UK’s financial markets are honest, competitive and fair. They believe that financial markets must be honest, fair and effective so consumers get a fair deal. They work to ensure that these markets work well for individuals, for businesses and for the economy as a whole.

What does FCA mean for customers?

  • Glow Ltd. is authorised and regulated by the Financial Conduct Authority, FRN 1004384. We act as a credit broker, not a lender and offer finance from a panel of lenders. Finance is subject to status and affordability checks.
  • Information given to you about our financial products and services will be clear, fair, not misleading – this can help you make informed decisions.
  • You’ll always be treated fairly and we’ll prioritise your interests throughout your journey with Glowb. Customers are at the heart of our business model.
  • You’ll be provided with clear information and will be kept appropriately informed before, during and after the point of sale.
  • You’ll be provided with products that perform as we have led you to expect, and the associated service is of an acceptable standard and as you have been led to expect
  • You’ll be protected from taking out products that carry a high risk of harm.
  • Everyone at Glowb will follow a set of rules on how we handle complaints, preventing conflict of interest and giving you great customer service.
  • If you feel unhappy with our product or service, you can voice your concerns to the FCA and get a fair resolution. We also have a guide on our website where you can file a complaint about us here.
  • The compensation scheme can protect you if we ever fail to meet our obligations.

When choosing a trusted solar installer, accreditations are really important, so make sure they’re on your list of things to check. With Glowb, you have the reassurance of all the important ones.

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  • What your neighbours** are saying about us

    **ok fine, they may not live on your road, but they’re useful testimonials regardless!

    5/5

    “Glowb have been great and we are delighted with the finished product. The whole team (all the trades people) have been super helpful and friendly. They have also built a plan and design to suit our house which most solar companies won’t do. We are delighted with the end product”.

    Jeremy, London

    5/5

    “An amazing solar installation company. We were absolutely delighted by our whole experience with Glowb. We had received a number of other quotations from other suppliers but Glowb stood out. We are now producing an enormous amount of energy and pretty much self-sufficient most of the time. The whole system seems to be working even better than we had hoped. We would highly recommend anybody considering a solar installation to contact Glowb”.

    Clive, Staffordshire

    5/5

    “Glowb designed a solution for our home and usage that seemed more carefully thought out than other companies we got quotes from. The team were friendly and courteous and kept us in the loop, and we always felt that the guys on-site and those back at base were all determined to deliver the best outcome. It wasn’t the simplest installation, but everybody’s attitude, professionalism and expertise made it as stress-free for us as it could possibly have been”.

    Joel, Bedfordshire

    5/5

    “Glowb have been great and we are delighted with the finished product. The whole team (all the trades people) have been super helpful and friendly. They have also built a plan and design to suit our house which most solar companies won’t do. We are delighted with the end product”.

    5/5

    “An amazing solar installation company. We were absolutely delighted by our whole experience with Glowb. We had received a number of other quotations from other suppliers but Glowb stood out. We are now producing an enormous amount of energy and pretty much self-sufficient most of the time. The whole system seems to be working even better than we had hoped. We would highly recommend anybody considering a solar installation to contact Glowb”.

    5/5

    “Glowb designed a solution for our home and usage that seemed more carefully thought out than other companies we got quotes from. The team were friendly and courteous and kept us in the loop, and we always felt that the guys on-site and those back at base were all determined to deliver the best outcome. It wasn’t the simplest installation, but everybody’s attitude, professionalism and expertise made it as stress-free for us as it could possibly have been”.

    Jeremy, London

    Clive, Staffordshire

    Joel, Bedfordshire